Asertywność lidera

Asertywność jest czasem mylnie rozumiana po prostu jako umiejętność mówienia „nie”, jednak w istocie oznacza o wiele więcej. To wyrażanie własnego zdania, udzielanie i przyjmowanie informacji zwrotnej, prowadzenie prezentacji oraz wydawanie poleceń…Wszystkie te aktywności tak ważne dla każdego lidera wymagają asertywności. Co ważne, asertywność to więcej niż techniki komunikacji: sięga ona samego rdzenia osobowości. Ale głowa do góry: asertywności można się nauczyć.

Consider the cases of these 3 leaders: Michael, Jane and Kate all hold leading positions in one company.

THE case of Michael

Michael is in his early thirties. He’s a tall slim man who has recently been promoted to team leader because he has excellent expert knowledge in his field. Michael likes his job but finds working with people rather stressful. He has trouble speaking his mind when he feels that his counterparts have a different opinion. Although he has been a team leader for just a few weeks, he has already had some difficult situations: he felt uncomfortable when having to ask his employees to correct the work they delivered. Sometimes, to avoid confrontation, he turned a blind eye to minor offences, such as coming late to work or turning up unprepared for a meeting. Michael tends to slouch as he walks or stands in front of his team. He isn’t comfortable with looking people straight in the eyes either. Some people think he speaks too quietly or timidly.